Privacy Policy

Last Updated: July 1, 2026

Welcome to Freddy’s Ice Cream Catering. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, quote requests, phone calls, and related communication channels.

By using our website, requesting a quote, contacting our team, or booking our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Freddy’s Ice Cream Catering may collect personal information that you voluntarily provide when you contact us, request pricing, submit an event inquiry, or book ice cream catering services.

This information may include:

  • Your name

  • Email address

  • Phone number

  • Company or organization name

  • Event date and time

  • Event location

  • Estimated guest count

  • Event type

  • Preferred service package

  • Ice cream, topping, and serving preferences

  • Dietary requests or allergy-related information

  • Venue and access details

  • Custom branding requests

  • Billing information

  • Any other information you choose to share with us

We may also collect basic website usage information, such as browser type, device type, pages visited, referral source, approximate location, and general interaction data. This information helps us understand how visitors use our website and improve the overall user experience.

How We Use Your Information

We may use the information we collect to:

  • Respond to questions and event inquiries

  • Provide pricing and prepare custom quotes

  • Check event-date availability

  • Recommend an appropriate ice cream cart or service package

  • Plan your menu and guest service

  • Coordinate venue access and event logistics

  • Schedule and provide catering services

  • Process bookings and payments

  • Communicate about your event

  • Provide customer support

  • Improve our website, services, and booking experience

  • Send relevant business or service updates

We may also use your information to send follow-up messages related to your inquiry, quote, booking, event planning, menu, service details, or experience with Freddy’s Ice Cream Catering.

Quote Requests and Event Information

When you request a quote or submit an event inquiry, we may ask for details such as:

  • Your event date

  • Event location or ZIP code

  • Estimated guest count

  • Service time

  • Event type

  • Preferred ice cream cart or catering experience

  • Flavor and topping preferences

  • Cups, cones, or serving-style preferences

  • Dietary requests

  • Custom branding ideas

  • Indoor or outdoor setup

  • Venue access and parking information

We use this information to recommend an appropriate ice cream catering setup, estimate pricing, confirm availability, plan staffing and equipment, and provide a better service experience for your Denver-area event.

Submitting an inquiry does not guarantee availability or create a confirmed booking. Your event is considered booked only after all required booking steps have been completed and confirmed by Freddy’s Ice Cream Catering.

Dietary and Allergy Information

You may voluntarily provide information about dietary preferences, food allergies, or other guest needs while requesting a quote or planning your event.

We use this information to discuss available menu choices, ingredient information, individually packaged products, and other service arrangements that may be appropriate for your event.

Please do not submit unnecessary medical information. Freddy’s Ice Cream Catering is not an allergen-free environment, and submitting allergy information does not guarantee that cross-contact can be prevented.

Any allergy-related accommodation must be reviewed and confirmed separately as part of your event planning.

Cookies and Website Tracking

Our website may use cookies, analytics tools, tracking pixels, advertising technologies, or similar tools to understand how visitors interact with the site, improve website performance, remember preferences, and support marketing or advertising efforts.

These technologies may collect information such as:

  • Device and browser information

  • Pages viewed

  • Time spent on the website

  • Links or buttons selected

  • Referral source

  • Approximate geographic location

  • General interaction and conversion data

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly when cookies are disabled.

Third-party analytics and advertising providers may process information according to their own privacy policies.

How We Share Information

Freddy’s Ice Cream Catering does not sell your personal information.

We may share information with trusted service providers that help us:

  • Operate and maintain our website

  • Manage inquiries and customer relationships

  • Prepare quotes

  • Process payments

  • Manage bookings

  • Deliver email or text communications

  • Analyze website performance

  • Support advertising or marketing

  • Coordinate event-related services

  • Provide equipment, products, staffing, or transportation

  • Maintain business and financial records

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our rights, property, customers, employees, contractors, website users, or business operations.

Information may also be disclosed as part of a merger, acquisition, financing, sale of business assets, business reorganization, or similar commercial transaction.

Payment Information

If payment information is collected, it may be processed by a third-party payment provider.

Freddy’s Ice Cream Catering does not intentionally store complete credit or debit card details directly on its website unless those details are handled through an authorized and secure payment-processing system.

Payment providers may maintain their own privacy policies, terms, and security practices. We encourage you to review the policies of the payment provider used for your transaction.

Email and Text Communications

When you provide your email address or phone number, we may use that information to respond to your inquiry and communicate about your quote, booking, menu, event logistics, payment, or service.

Marketing emails and promotional text messages will be sent only as permitted by applicable law and according to the consent provided.

You may unsubscribe from marketing emails by using the unsubscribe instructions included in the message.

You may opt out of promotional text messages by replying STOP, when applicable. Message and data rates may apply.

Opting out of marketing messages does not prevent us from sending necessary communications related to an active inquiry, contract, payment, or booked event.

Photographs and Event Media

Freddy’s Ice Cream Catering may occasionally request permission to photograph or record its cart, team, products, branding, or service setup at an event.

We will handle identifiable guest photographs and event media according to the permissions, venue requirements, and contractual terms applicable to the event.

Please contact us before your event if photography or recording is restricted at your venue or organization.

Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, email system, payment platform, or electronic storage method can be guaranteed to be completely secure.

By using our website or communicating electronically with Freddy’s Ice Cream Catering, you acknowledge that information is submitted at your own risk.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Respond to inquiries

  • Prepare and manage quotes

  • Process and maintain bookings

  • Provide catering services

  • Keep financial and business records

  • Comply with legal, tax, insurance, and regulatory obligations

  • Resolve disputes

  • Enforce agreements

  • Prevent fraud or misuse

  • Support legitimate business operations

The length of time information is retained may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Your Privacy Choices

Depending on your location and applicable law, you may contact us to:

  • Request access to certain personal information

  • Ask for inaccurate information to be corrected

  • Request deletion where legally permitted

  • Withdraw certain permissions

  • Opt out of marketing communications

  • Ask questions about how your information is used

Some information may need to be retained for legal, contractual, accounting, dispute-resolution, fraud-prevention, or legitimate business purposes.

To submit a privacy-related request, contact us using the information provided at the end of this Privacy Policy. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our services and website are intended for adults planning corporate events, weddings, school functions, private celebrations, community gatherings, and other organized events.

We do not knowingly collect personal information directly from children under 13.

Although Freddy’s Ice Cream Catering may provide services at events attended by children, event inquiries and bookings should be completed by an adult or authorized organization representative.

If we learn that we have collected personal information directly from a child without appropriate consent, we will take reasonable steps to delete that information.

Links to Other Websites

Our website may contain links to third-party websites, payment providers, booking platforms, analytics services, social media pages, maps, review platforms, or other external resources.

Freddy’s Ice Cream Catering is not responsible for the privacy practices, security, availability, accuracy, or content of third-party websites or services.

We encourage you to review the privacy policies and terms of any external website or platform you visit.

Business Transfers

If Freddy’s Ice Cream Catering is involved in a merger, acquisition, financing transaction, sale of assets, restructuring, or transfer of business ownership, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization may continue to use the information subject to this Privacy Policy or provide notice of material changes.

Updates to This Privacy Policy

Freddy’s Ice Cream Catering may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business operations, legal obligations, or privacy practices.

When updates are made, the revised version will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after an updated Privacy Policy is posted indicates your acknowledgment of the revised policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact:

Freddy’s Ice Cream Catering
Denver, Colorado
Phone: 720 807 0792